Customer
Support workflows connected to operations
Manage tickets and conversations with context from invoices, contacts, and internal records.
Shared inbox
Route and assign support demand with clear responsibility.
Context-aware replies
Agents can act using billing and operational context in one place.
Queue visibility
Monitor SLA progress and escalate high-impact issues quickly.
Why Support
Faster responses and better decisions
Support operations improve when ticket context is connected to the rest of the company system.
Unified timeline
Ticket history is connected to contact and finance context.
Lower handoff friction
Clear ownership reduces internal delays.
Actionable queue view
Prioritize based on urgency and customer impact.
Operational consistency
Repeatable playbooks for frequent support scenarios.
Faster onboarding
New agents work with documented workflows from day one.
Measurable quality
Response and resolution metrics stay visible.
Run support from your operational core
Handle customer demand without switching across disconnected tools.